Usha Nanthini S.rajasegaran

Executive Customer Experience (medical Device) at Zuellig Pharma Malaysia

Usha Nanthini S. Rajasegaran currently serves as the Executive Customer Experience at Zuellig Pharma Malaysia since October 2019, where responsibilities include leading and mentoring a team of customer experience professionals, conducting performance reviews, and supporting career development. Previous roles include Client Service Executive at Halfen-Moment Group and Senior Customer Service Executive as well as Customer Service Executive (SAP SuperUser) at Zuellig Pharma. Usha began a career in customer service as a Customer Service Assistant at DKSH. Usha holds a Master of Business Administration from the University of Geomatika Malaysia, a Bachelor of Business Administration (Hons) from City University College of Science & Technology, and an Advance Diploma from the American Chartered Institute of Human Capital Development.

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Zuellig Pharma Malaysia

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We have a 95-year history of successful performance and long-term client relationships . Our enduring client relationships help us understand what are their needs for now and in for the future. We are a profitable company that excels and grows in challenging market environment. Our highly efficient structure enables us to focus on building client relationships, sharing capabilities and best practices and investing in our assets (People). We have a tailored model in which our employees are aligned to the organisations that most closely match their capabilities and skills. They are assigned to clients and projects that will benefit most from their expertise. These maximises the ability for our employees to flexibly move across opportunities and assignments within the Company and Group. Our employees have access to a wide range of virtue, online and classroom based technical and soft skills training program, certifications and courseware. Our investments in personalised training and development for employees consistently highlights our focus on expending capabilities in areas that are key to our business strategy. We encourage our employees to pursue personal career growth opportunities in diverse locations, fields and programs. Our employees are our top source of talent for leadership opportunities at every level. Innovation and agility are key to our highly performance. We foster excellence by recognising strong results, celebrating success and learning from mistakes. Accountability and humility are common practices. Collaboration and compromise to drive successes and we take pride in each other’s accomplishments are a norm. Partnership, commitments and enterprise mindsets defines our mission focus. The critical nature of our work and the important missions of the clients we serve demand our very best efforts and we are honoured to make these impacts. We make decisions with the greater good of the enterprise in mind.