Edcel Ceniza

Edcel Ceniza has a comprehensive work experience in the tech industry. Edcel started their career as a Level 2 Technical Support Engineer at 1&1 IONOS in 2006 and then moved on to Concentrix as a Level 2 Technical Support Representative. In this role, they ensured connectivity for customers and troubleshooted network issues.

In 2010, Edcel worked as a Freelance WordPress Developer on Upwork, gaining expertise in WordPress development. Edcel later joined Copyblogger Media as a Support Team Lead, where they excelled in managing a support team.

Edcel's experience with WordPress continued as they worked as the Head of Theme Support at Spacehead Themes. In this role, they provided support and assistance to customers with theme-related issues.

Edcel then joined ACODA LIMITED as a WordPress Theme & Plugin Support specialist. There, they provided top-notch support for WordPress themes and plugins.

In 2019, Edcel joined Pressable as a Support Engineer, where they focused on resolving code issues and actively contributed to the knowledge base.

In 2020, they moved on to DeskDirector, where they worked as a Senior Support Engineer and later as Support Lead. Edcel managed a team, ensured customer satisfaction, and maintained expert knowledge of the DeskDirector software and its environment.

In 2022, Edcel joined Zephr as a Lead Support Engineer for APAC. Edcel provided support services and continued to excel in their role until 2023, when they joined Zuora as a Lead Support Engineer for APAC.

Overall, Edcel Ceniza has amassed extensive experience in support engineering and has a strong focus on customer satisfaction.

Edcel Ceniza completed their education as follows:

- From 2019 to 2020, they attended Whitireia Community Polytechnic, where they obtained a Master's degree in Information Technology.

- From 2010 to 2012, they studied at Southwestern University (PH) and earned a Bachelor of Science in Computer Science.

- From 2004 to 2006, they pursued an Associate's degree in Computer Technology/Computer Systems Technology from Southwestern University (PH).

In addition to their formal education, Edcel Ceniza has obtained several certifications:

- In July 2023, they completed the "GraphQL Essential Training," "Introduction to Web APIs," and "Learning GraphQL" programs from LinkedIn.

- In August 2021, they earned the "Customer Success Management Fundamentals" certification from LinkedIn.

- In September 2020, they completed various LinkedIn courses, including "DevOps Foundations: Containers," "ITIL® Foundation 4 First Look," "Learning Cloud Computing: Cloud Security," "Learning Cloud Computing: Cloud Storage," "Learning Cloud Computing: Core Concepts," "Learning Cloud Computing: Networking," "Learning Cloud Computing: Public Cloud Platforms," "Learning Cloud Computing: Serverless Computing," "Learning Docker," "Learning Linux Shell Scripting," and "Understanding Cloud Fundamentals."