Karthik Chakkarapani

Karthik Chakkarapani has extensive work experience in executive advisory roles and leading digital transformation initiatives. Karthik currently serves as the SVP of Corporate Operations & CIO at Zuora. Prior to this, they worked as an Executive Advisor at Northwestern University - Kellogg School of Management and NYU Tandon School of Engineering, where they mentored and guided students on digital leadership, transformation programs, and innovation models.

Karthik also held the position of SVP, Chief Digital & Information Officer | Americas at Signify, where they led the digital transformation and technology strategy to improve sales growth, profitability, and customer experiences. Karthik served as the Vice President of Digital Transformation & Technology, Customer Experience & Lifecycle at Cisco, focusing on transitioning to a recurring revenue model and enhancing the overall employee, customer, and partner experience.

Before that, Karthik held leadership roles at Salesforce, including Vice President of Digital Transformation & Technology, Customer Success & Growth, and Senior Director & Practice Leader, Advisory Services, CRM & Digital Transformation. Karthik played a key role in driving growth, adoption, and retention while overseeing digital transformation programs and strategy.

At the American Hospital Association, Karthik led the digital strategy and transformation team, implementing cloud technology initiatives to drive business growth and customer engagement. Karthik also gained experience at NTT Innovation Institute, Inc. as a Principal Consultant/Lead, managing Oracle ERP and BI projects.

Earlier in their career, Karthik worked as a Senior Consultant at RCN, where they developed and implemented technology solutions across various functional areas.

Overall, Karthik Chakkarapani's work experience demonstrates their expertise in digital transformation, technology strategy, and executive advisory roles across multiple industries.

Karthik Chakkarapani has an extensive education history that spans various fields and institutions. Karthik obtained a Bachelor of Science (BS) degree in Electronics and Telecommunications from the University of Madras in 1996. In 2000, they pursued a Master of Science (MS) degree in Electronics and Telecom from the University of South Australia. Continuing their education, they completed an MBA degree with a focus on Finance, Strategy, and Entrepreneurship from DePaul Driehaus College of Business in 2007.

In terms of executive education, Karthik attended several programs to enhance their management skills. In 2009, they completed an IT Executive Development program from Omicron USA. In 2012, they participated in the Social Media Strategy Program at the Social Media Academy. Additionally, they attended the Executive Education Management Program at IMD in 2016, focusing on Leading Digital Business Transformation. The following year, they completed a Design Thinking Strategy & Innovation program at the Institute of Design (ID).

Karthik is also involved in the field of blockchain technologies. Karthik enrolled in a program at the Massachusetts Institute of Technology (MIT) in 2021 to study Blockchain Technologies: Business Innovation and Application.

Furthermore, Karthik has acquired various certifications to complement their education. Karthik obtained a Next Generation CIO Academy certification from Deloitte in June 2021. In 2016, they received a Customer Success Manager certification from Customer Success University. Prior to that, they obtained multiple Salesforce certifications, including Salesforce Certified Technical Architect (CTA) and Salesforce.com Cloud certifications. Karthik also acquired a Knowledge Centered Support (KCS) certification from KCS Academy.

Overall, Karthik Chakkarapani's education history showcases a strong focus on management, strategic thinking, digital technologies, and innovation.