Mathieu Nicolaizeau

Mathieu Nicolaizeau has a diverse work experience in technical support and administration roles. Mathieu started their career as an IT Technician at Ordilabo, where they were responsible for PC installation, administration, and troubleshooting. Mathieu also had experience with server configuration and helpdesk support. After that, they worked at the French Embassy in Turkey as an IT Technician, providing technical assistance.

Mathieu then joined Euclyde data center as a Computer Network Administrator, where they managed computer networks. Later, at S3 Technologies Inc., they served as a Computer Systems Administrator, monitoring customer systems, troubleshooting Windows Server and Linux systems, and managing cloud services.

Moving forward, they worked at Mblox as a Technical Account Manager, offering technical expertise and support for clients in the A2P messaging industry. Mathieu also specialized in providing support for clients sending traffic to French mobile operators.

Following that, they joined Veoo Ltd as a Technical Support Engineer, providing technical support and advice in the A2P messaging industry with a focus on SMS products. Mathieu was responsible for resolving technical issues, providing preventive maintenance solutions, and monitoring the platform and SMS gateway.

Prior to their current role at Zuora as a Senior Technical Support Engineer, Mathieu worked at Zendesk as a Technical Support Engineer. Mathieu offered technical support and advice to global customers using the CRM SAAS solution. Mathieu worked on multiple aspects of the Zendesk platform and identified bugs for escalation to development and product teams.

Throughout their career, Mathieu has developed strong technical skills, providing B2B technical support and driving improvements to product functionality. Mathieu is fluent in both English and French, allowing him to effectively communicate with international customers.

Mathieu Nicolaizeau completed their education in a variety of fields. Mathieu obtained a Bachelor's Degree in Computer Networking from Université Côte d'Azur in the year 2013. Prior to that, they completed a BTS (Specialized Undergraduate Diploma) in Computer System and Networking from Rise Nantes Atlantis between 2007 and 2009. Mathieu also holds a Baccalauréat (French High School Diploma) in Digital Electronic Systems, which they obtained from Sainte Marie du Port High School from 2005 to 2007.

In addition to their formal education, Mathieu Nicolaizeau has acquired various certifications. Mathieu received the Zuora-Certified Administrator and Zuora-Certified Product Catalog Manager certifications from Zuora in July 2019 and June 2019, respectively. Mathieu obtained the ITIL Foundation certification from PeopleCert in June 2018. In September 2017, they obtained the Zendesk Support Administrator Certification from Zendesk. Mathieu Nicolaizeau also holds the VMware VCAD510: VCA-DCV certification from VMware, which they obtained in December 2013. Mathieu completed several CCNA Exploration certifications, including Accessing the WAN, LAN Switching and Wireless, Routing Protocols and Concepts, and Network Fundamentals, all from the Cisco Networking Academy, between January 2013 and May 2013. Lastly, they acquired the Windows Server 2008, Server Administrator 70-646 certification from Microsoft Certified Professional in January 2013.