Franziska Münker

Franziska Müller is an experienced professional in digital product management and customer experience, currently serving as Product Area Lead for Digital Customer Touchpoints at ING Deutschland since May 2021. Responsibilities include empowering investment and savings customers through user-friendly digital interfaces across the customer lifecycle. Previous roles at ING include Product Owner for the Investment App and roles focused on business development and customer journey expertise. Prior to ING, Franziska held various consulting positions at CGI, specializing in digital touchpoints and customer centricity within aviation and retail banking. Early career experiences include project coordination at Fresenius Group and IT project management assistance at MRM//McCann. Franziska holds a Master of Science in Wirtschaftsinformatik from Provadis School and a Bachelor of Science in International Management for Business & IT from Baden-Wuerttemberg Cooperative State University.