Rodrigo Schürmann Marques

Rodrigo Schürmann Marques has a diverse work experience spanning various roles and industries. Rodrigo is currently working as a Senior Customer Success Specialist at Zyro since October 2021. In this role, they communicate with B2B and B2C customers in English and Portuguese, addressing their inquiries promptly and effectively. Rodrigo has closed over 14,000 conversations with an impressive average client satisfaction rating of 89%. Rodrigo is also responsible for implementing changes based on customer feedback and contributed to the implementation of the Boleto payment method.

Prior to their current role, Rodrigo worked at DigiSuccess as a B2C Customer Experience Manager from May 2019 to July 2021. Rodrigo was responsible for the recruitment process, onboarding, and community management for the B2C talent pool. Rodrigo successfully recruited 50 community members and selected 20 digital marketing talents.

Before that, Rodrigo worked at AIESEC as a Junior Country Manager from May 2018 to March 2019. Rodrigo managed a youth network of 150+ members and delivered youth leadership development seminars and conferences. Rodrigo also managed a team of 8 members and provided training and guidance to drive growth and sustainability in sales and customer experience.

Rodrigo also had a role as a Junior B2C National Sales Manager at AIESEC Morocco from July 2017 to July 2018. Rodrigo effectively managed a team of 14 branch sales managers and played a pivotal role in driving growth and ensuring customer satisfaction. Rodrigo implemented training programs to enhance sales skills and customer service capabilities.

Furthermore, Rodrigo worked at Eadbox as a Business Development Representative from July 2016 to April 2017. Rodrigo was responsible for building and consolidating a new sales area in the company and implementing marketing strategies. Rodrigo built the department and processes from scratch and validated a new product in collaboration with the CEO.

At Coral Gables Express, Rodrigo worked as a B2C Sales Assistant from November 2013 to December 2014. Rodrigo was responsible for daily cash accounting, managing stock, customer satisfaction, and sales in the luxury segment of Curitiba's apparel market.

Overall, Rodrigo Schürmann Marques brings a wealth of experience in customer success, sales, and management roles, showcasing their ability to effectively communicate with customers, drive growth, and deliver exceptional customer experiences.

Rodrigo Schürmann Marques pursued a Bachelor's degree in Economic Science at Universidade Federal do Paraná from 2012 to 2017. Rodrigo also completed an English course in English Literacy at Embry-Riddle Aeronautical University. In addition to their formal education, they obtained several certifications including a Leadership Course from Laboratório at Fundação Estudar in October 2016, an Excel Course at Intermediate Level from Senac in August 2014, a Business Writing Course from CIEE/PR in February 2014, and an English Course in Language Proficiency from Phil Young's English School in June 2011.