Laura Connolly

Laura Connolly is a seasoned professional with extensive experience in customer success and support. Currently serving as the Director of Customer and Channel Program Experience at Zyston LLC, Laura leads initiatives focused on enhancing customer satisfaction and retention through effective communication strategies. Previous roles include Customer Success Manager and Customer Success Support Manager at Blue Lava, where responsibilities included onboarding key stakeholders and establishing success metrics. Notable experience also includes serving as a Technical Customer Support Specialist at Security Mentor, a Senior Business Support Specialist at ACT, and a Client Services Specialist at Pacific Metrics. Laura began her career as a Research Assistant at the American Institutes for Research and holds a Bachelor of Arts in Journalism from California State University-Sacramento, as well as an Associate Degree in General Studies from American River College.