Nikki Jones

Nikki Jones (Alexis) has a diverse work experience spanning over several years. Their most recent position is Director of Operations Excellence at 1-800-GOT-JUNK?, starting in February 2024. Prior to this role, they served as a Senior Manager of Brand Excellence and a Brand Excellence Manager at the same company from 2019 to 2021 and 2019 to present, respectively.

Before joining 1-800-GOT-JUNK?, Nikki worked at BuildDirect for a significant period. Nikki held the position of Merchandising Manager from June 2011 to February 2019, where they were responsible for team-building, market research, strategy development, and promotional campaigns. Prior to this role, they served as a Senior Merchandising Coordinator from June 2009 to June 2011, focusing on system flows, catalog expansion, cross-functional collaboration, and team mentorship.

Nikki started their career at Hilton Vancouver Metrotown Hotel, where they worked as a Guest Service Agent from April 2003 to August 2007. During this time, they honed their problem-solving skills, improved guest service standards, and trained and mentored new guest service agents.

Overall, Nikki's work experience highlights their expertise in operations excellence, brand management, merchandising, and guest service.

Nikki Jones (Alexis) attended the UBC Sauder School of Business from 2012 to 2018, where they obtained an Executive Development Certificate. Prior to that, they studied at the British Columbia Institute of Technology from 2007 to 2009 and received a Marketing Communications Diploma. In addition to their formal education, Nikki also earned a Growth Master Certification from GrowthHackers.com in 2017.