247-ai is using artificial intelligence and machine learning to understand consumer intent. Their technology helps companies create a personalized, predictive and effortless customer experience across all channels.

Software

[24]7.ai

Larry Vertin is the current Chief Financial Officer at [24]7.ai. Prior to this position, they served as the VP Finance and Corporate Controller at [NetApp](/org/netapp) from December 2008 to July 2020. From January 2008 to December 2008, they were the Vice President of Sales Finance & Revenue Operations at 2Wire. Larry also served as the Vice President of Revenue Accounting at TIBCO Software, Inc from January 2004 to December 2007. Prior to that, they were the Director of Revenue Accounting at Symantec from January 1993 to December 2000. Larry also served as the Vice President of Finance at M7 Corporation from January 2000 to December 2002. Larry's career started as a Sr Auditor at Arthur Andersen from January 1989 to December 1993.

Their manager is PV Kannan, Co-founder and Chief Executive Officer. They work with Robert Camacho - Vice President, Strategic Insights, Dan Reed - Chief Customer Evangelist, and Celene Osiecka - Sr. Director, Conversational Design.

Larry Vertin

Robert Camacho is the Vice President of Strategic Insights at [24]7.ai. Robert has over 20 years of experience in the technology industry, with a focus on operational management and strategic planning.

Robert started their career at [Trimble](/org/trimble) Mobile Resource Management, where they served as Practice Director for Asia Pacific. In this role, they were responsible for Technical Support, Product Fulfilment, in Vehicle Installation, Project Management and Account Management. During their time at [Trimble](/org/trimble), they successfully restructured the Field Operations area of the business and established the Account Management function for [Trimble](/org/trimble) Australia.

In their current role at [24]7.ai, Robert Camacho is responsible for leading the strategic planning process for the company and developing long-term growth plans. Robert is also responsible for identifying new business opportunities and developing relationships with key partners and customers.

Robert Camacho has a degree in General Management from the Macquarie Graduate School of Management (MGSM). Robert is also a Prince II Practitioner and has certification in ITIL Foundations & Infrastructure Management from Proactive Services.

Their manager is PV Kannan, Co-founder and Chief Executive Officer. They are on a team with Larry Vertin - Chief Financial Officer, Rohan Ganeson - Chief Operating Officer, and Monti Becker Kelly - SVP, Customer Engagement and Strategic Accounts.

Robert Camacho

Jim Madden

Arshad  S

Dan Reed, Chief Customer Evangelist, is responsible for cultivating and enriching [24]7.ai’s customer relationships at the executive level while identifying new solutions to improve sales and service results. He has co-founded companies focused on delivering cloud-based virtual contact centers and omnichannel customer solutions. Dan is a founding member of EBA, a health communications company, and sits on the board of TextCaster. He has been the Managing Partner of [SAIC](/org/saic), a $10B solutions firm; President of CenterPost Communications, a leader in interactive messaging; Chief Operating Officer of [Affinity Technology Group](/org/affinity-technology-group), with patents in self-service and e-lending; Managing Director of DST International, a SaaS mutual funds outsourcer; Senior Corporate Vice President of TeleTech, a global BPO with over 60,000 agents; and Chief Business Development Officer of [SalesPortal](/org/salesportal). Dan holds a BS and BA in mathematics and economics from St. Olaf College.

Dan Reed

Celene Osiecka is a Sr. Director, Conversational Design at [24]7.ai. Celene has over fifteen years of experience in designing conversational interfaces for small to large, enterprise companies. Celene has also created a cost efficient customer portal for easy documentation and training access.

Celene Osiecka has a specialization in Interaction Design from [UC San Diego](/org/uc-san-diego), a B.Sc. Honors in Psychology from the [University of Guelph](/org/university-of-guelph), and certification from [Coursera](/org/coursera) in both User Experience: Research & Prototyping and Human-Centered Design.

Some of their coworkers include Dan Reed - Chief Customer Evangelist, Larry Vertin - Chief Financial Officer, and Shanmugam Nagarajan - Co-founder and Chief People Officer. Celene Osiecka reports to PV Kannan, Co-founder and Chief Executive Officer.

Celene Osiecka

George Shaheen’s distinguished career in the technology industry spans over 30 years. He serves on the boards of [NetApp](/org/netapp), Korn/Ferry International, [Green Dot](/org/green-dot) and [Marcus & Millichap](/org/marcus-millichap). George is currently a member of the Strategic Advisory Board of Genstar Capital, LLC.

George has also served as the CEO of Siebel CRM Systems, Inc. and Andersen Consulting (Accenture). He has served as an IT Governor of the [World Economic Forum](/org/world-economic-forum). George is a graduate of [Bradley University](/org/bradley-university) with a BS and MBA. He has served on the [Bradley University](/org/bradley-university) Board of Trustees and the Kellogg Graduate School of Management Advisory Board.

George Shaheen

Michael Moritz is a venture capitalist at Sequoia Capital focusing on internet, outsourcing and technology companies.

Michael Moritz is listed several times on Forbes’ Midas List, which identifies venture capital’s most successful professionals, ranked No. 2 in the Forbes ’Midas List’ for the year 2009. Michael focuses on software and services investments.

Michael currently sits on the boards of [24]7.ai, [Earth Networks](/org/earth-networks), Gamefly, [Green Dot](/org/green-dot),Klarna, Kayak.com, [LinkedIn](/org/linkedin), Sugar Inc and [The Melt](/org/the-melt). Michael’s previous investments at Sequoia include Google, Yahoo, [PayPal](/org/paypal), Flextronics, [Pure Digital](/org/pure-digital) and Zappos.com. Prior to joining Sequoia Capital in 1986, he worked in a variety of positions at Time Warner and was a Founder of Technologic Partners, a technology newsletter and conference company. He was also the former Bureau Chief of Times, San Francisco.

Michael Moritz

Ram Shriram, ranked no. 3 in the Forbes Midas List for the year 2009, is a leading angel investor in Silicon Valley.

Ram is the founding member and Director of Google, Inc. and member of the board of [Paperless Post](/org/paperless-post) and [Yubico](/org/yubico). He is also a trustee of [Stanford University](/org/stanford). Prior to starting Sherpalo Ventures, LLC, he was the VP of Business Development at Amazon.com. He joined Amazon.com in August, 1998, when Amazon acquired Junglee an online comparison shopping firm, where Ram was serving as the President.

Ram Shriram

Monti Becker Kelly is Senior Vice President of Customer Engagement and Strategic Accounts, and is responsible for driving growth of the company’s integrated AI technology and outsourcing business. She brings an extensive record of success in the outsourcing market and has been at the forefront of some of the industry’s most significant events over the last 20 years. Prior to joining [24]7.ai, she led a large division at Sitel, overseeing Strategic Account Management and Business Development and across the largest verticals, Banking, Financial Services, Insurance and Healthcare. She and her teams also had responsibility for various Retail, Travel & Hospitality and Technology clients. During her five years at Sitel, she was recognized for breakout growth and industry-changing transformation initiatives through the creation of superior go-to-market sales strategies, establishing a strategic selling framework, and opening new greenfield sites in APAC and LATAM to accommodate global growth.

Prior to Sitel, she held numerous leadership positions with top global outsourcing, and was responsible for managing complex outsourcing and digital initiatives for Fortune 500 companies across multiple vertical markets and geographies. She began her career in the Human Capital Management business, where she led pursuit teams responsible for some of the largest outsourcing deals in the industry at the time. She is focused on bringing diversity and inclusion to the forefront of business conversations, has led multiple initiatives to support women in leadership, and serves on the Board of Directors for Women Executives for Community Service in Charlotte, North Carolina. She is passionate about mentoring women to further their education and goals to rise as leaders in business and other fields.

Monti Becker Kelly

Nina oversees HR and Learning & Organizational Development (L&D and OD) across India and Americas for [24]7.ai’s services side of the business. She spearheads the mandate to create a vibrant, people-centric organization across two distinct geographies and cultures. As an HRD leader, she plays a key role in shaping and developing organizational agenda & HR policies of the organization.

Nina has a rich experience of serving in the not-for-profit sector. Prior to her current association with [24]7.ai, Nina was the Chief People Officer at Indian Institute for Human Settlements. She was also actively involved with and served on the Board of the Live Love Laugh Foundation , an organization that focuses on Mental health awareness and the de-stigmatization of mental Illness.

Nina was a teacher for 16 years prior to coming into the Corporate world.

She has a Degree in Economics and a degree in Education.

Nina Nair

Shanmugam Nagarajan

Rienzi Ramirez

Animesh Jain

Rohan Ganeson

PV Kannan has been leading the revolution to make customer service easy and enjoyable for consumers, from his first company which developed the first generation of email and chat solutions, to now developing a big data predictive analytics platform, creating omnichannel solutions for the web, mobile, chat, social, and speech IVR, and innovating mobile-centric applications.

PV has been a thought leader in global customer service and has been featured in the books, The World is Flat and That Used to Be Us by Thomas L. Friedman, India Inside by Nirmalya Kumar and Phanish Puranam, and Reinventing Management: Smarter Choices for Getting Work Done by Julian Birkinshaw.

PV Kannan co-founded [24]7.ai in 2000 and has been leading the revolution to make customer service easy and enjoyable for consumers. In 1995, PV’s first company, Business Evolution Inc., developed the first generation of email and chat solutions. The company was acquired by Kana in 1999 and PV became part of the management team. At [24]7.ai, PV was a pioneer in integrating customer service technology with business process operations to improve all aspects of the customer experience. PV has been at the forefront of customer experience from creating contact center agent services, developing a big data predictive analytics platform, creating omnichannel solutions for the web, mobile, chat, social, and speech IVR, to innovating mobile-centric applications.   Over the years PV has been a thought leader in global customer service and has been featured in the books, The World is Flat and That Used to Be Us by Thomas L. Friedman, India Inside by Nirmalya Kumar and Phanish Puranam, and Reinventing Management: Smarter Choices for Getting Work Done by Julian Birkinshaw.   PV is on the Board of Directors for Achievers. He has over 20 patents (issued and pending). PV has degrees in accounting and finance from the Institute of Chartered Accountants and The Institute of Cost and Works Accountants of India. 

[24]7.ai

John Wanamaker

Chief Revenue Officer

Roles at [24]7.ai

Chief Revenue Officer

PV Kannan

[24]7.ai's CEO and Executive Team

[24]7.ai's Leadership Team

David T. O’malley

Carol Hinnant

Rajaram Radhakrishnan