Mohan Kumar Thimmaiah

Mohan Kumar Thimmaiah possesses extensive experience in operations and quality management within the customer service sector. Currently serving as Team Leader - Operations at [24]7.ai since September 2020, Mohan previously held the same role at STARTEK from December 2019 to August 2020, where responsibilities included team supervision, mentorship, and implementing improvement processes. Prior experience at Firstsource from November 2010 to November 2019 encompassed roles as Executive Quality Analyst, Quality Analyst, Senior Customer Service Representative, and Customer Service Representative, focusing on quality monitoring, reporting, and coaching to enhance customer experience. Mohan holds a Diploma in Electronics & Communication Engineering from the Board Of Technical Examinations, Karnataka, and a Bachelor of Computer Applications from CV Raman University.