Dan Schmith

Dan Schmith has a diverse work experience, starting with their role as a Founder and President at Love of the Game Sports from 2014 to 2017. During this time, they successfully created a charitable organization that taught adaptable sports to children with developmental disabilities. Dan led a team of professionals in designing programs for various sporting events.

In 2016, Dan joined Lowell Spinners as a Marketing and Promotions Associate. Dan worked with a team of interns and faced challenges due to a transitional period in management and ownership.

From 2017 to 2019, Dan worked at Thermo Fisher Scientific as a Product Management & Marketing Rotational Co-Op. Dan created a sales playbook, conducted market research, and designed a promotional video game that generated significant sales.

Since 2019, Dan has been contributing to 360factors, Inc. Initially, they worked as a Solutions Consultant, Sales Engineer, Project Manager, and Customer Success Manager. Their responsibilities included ensuring client satisfaction, troubleshooting technology issues, and gathering business requirements.

Later, Dan became a CX Manager at 360factors, Inc. Dan focused on improving the customer experience throughout the customer journey, reducing support ticket violations, and guiding direct reports to achieve their objectives.

Currently, Dan holds the role of a Senior CX Program Manager and Solutions Architect at 360factors, Inc. Dan is responsible for driving multiple program initiatives to optimize the customer journey and ensure customers successfully deploy the company's solutions.

Overall, Dan Schmith has a strong background in customer experience, sales and marketing, project management, and leadership roles.

Dan Schmith completed their Bachelor of Business Administration (B.B.A.) degree in Marketing & Finance at the University of Massachusetts Lowell from 2014 to 2019. Dan also obtained several certifications, including the Dieter Rams: Principles of Good Design from LinkedIn in May 2023, Customer Experience Certification from Udemy in April 2022, ABA Certificate In Risk Management Frameworks from the American Bankers Association in April 2021, ABA Certification in Operational Risk Management from the American Bankers Association in January 2021, ABA Certification in Financial and Credit Risk Management from the American Bankers Association in December 2020, Effecetive Time Management from Udemy in April 2020, Customer Support Skills from Udemy in February 2020, Freshdesk Fundamentals from Udemy in February 2020, Customer Service Mastery - Delighting Every Customer from Udemy in August 2019, User Experience From Scratch from Udemy in August 2019, Event Marketing Certification from Eventbrite in February 2019, Hubspot Inbound Marketing Certification from HubSpot in June 2019, and Hubspot Email Marketing Certification from HubSpot in May 2019. Dan also acquired the Essentials of Software As a Service certification, but the obtained month and year are unknown.