Abhinav Malhotra

Abhinav Malhotra is an accomplished professional with extensive experience in process improvement and quality management. Currently serving as the Quality Analytics and Improvement Lead at 411 Locals since November 2021, Abhinav previously held roles including Senior Manager at Cognizant Technology Solutions India, where responsibilities included managing a team of Quality Managers and driving transformation projects to achieve significant ROI. Other notable positions include Process Excellence and Customer Experience Lead at Lenskart.com, and various roles at Cognizant and Wipro, focusing on process improvement, automation, and client relations. Abhinav holds an MBA in Marketing from IBS and a BTech in Chemical Engineering from Kurukshetra University, along with certifications including Lean Black Belt training from Wipro.