Peter Savvateev

Peter Savvateev has a diverse work experience history. Peter most recently worked at 5CA as an Operations Director starting from November 2020. Prior to that, they held the position of Operations Manager at the same company from February 2020 to November 2020.

Before joining 5CA, Peter worked at Align Technology from March 2017 to January 2020. Peter held the role of Customer Service & Business Operations Manager EMEA, where they led the transformation of customer support functions into a customer success model. Peter also served as a Customer Care Lead, where they developed a proactive service model for Invisalign customers and managed a team of international service specialists.

Prior to Align Technology, Peter worked at RoadSoft International as the Head of CRM & Customer Service from May 2015 to December 2016. In this role, they implemented an effective customer support system, launched and developed a CRM system, and increased the service level by 120%.

Peter also has experience as an Associate Branch Director at VTB24, where they led a team of 20 people and improved sales and customer service operations. Peter worked there from May 2013 to December 2013.

Before that, they were an Area Sales Manager at Home Credit and Finance Bank from October 2011 to April 2013. Peter successfully launched and developed a micro-offices sales channel and mentored a team of middle-managers.

Peter's earlier experience includes working at ORIENT EXPRESS Bank as a Call Centre Manager and Customer Service Methodology Team Lead from August 2008 to October 2011. In these roles, they improved the service level and managed teams responsible for customer service and process optimization.

Additionally, Peter pursued an International MBA at Rotterdam School of Management, Erasmus University from January 2014 to March 2015.

Peter Savvateev completed their Master of Business Administration (MBA) from the Rotterdam School of Management, Erasmus University in 2015. Prior to that, they attended the Saint Petersburg State University of Finance and Economics from 2006 to 2011, focusing on Banking and Financial Support Services. Peter also holds a Bachelor's degree in Banking and Financial Support Services from the Khabarovsk State Academy of Economics and Law, which they obtained between 2001 and 2006. In addition to their formal education, Peter has obtained several certifications including a Machine Learning Certificate Program from Cornell University, an Artificial Intelligence certification from Carnegie Mellon University School of Computer Science, and a COPC Inc. HPMT Certified Professional Manager with Honors.