Justin Chappell

Justin Chappell has extensive work experience in the field of customer experience and success. In their current role as VP of Customer Experience at 6sense, they are responsible for building a customer-centric program and leading a customer-first culture. Justin focuses on enhancing customer value, satisfaction, and loyalty by transforming processes, tools, and data analysis.

Before joining 6sense, Justin worked as a Customer Success Leader at the Atlanta Customer Success Network, where they connected with other professionals in the field and shared best practices. Justin also served as a member of the NPS Loyalty Forum at Bain & Company, where they contributed to discussions on customer loyalty.

Justin has held the role of a Customer Success Coach at Catalyst Software, where they provided guidance and support to customers. Justin also actively participated as a member of the Customer Value Community.

Prior to these roles, Justin worked at Hyland as the AVP of Global Customer Experience. In this position, they focused on optimizing the customer journey, driving customer success, and increasing revenue. Justin also acted as the internal voice of the customer and provided feedback for improving customer service.

Justin's experience in the field of customer success includes serving as the Global Director of Customer Success at Ellucian and Sage. In these roles, they focused on driving customer success outcomes, increasing renewal rates, and enhancing product adoption and customer satisfaction. Justin also worked on defining and optimizing the customer lifecycle.

Before transitioning into customer success, Justin worked as the Director of Customer Experience at QTS Data Centers. Justin was responsible for providing strategic solutions and support to customers throughout their hybrid IT journey.

In addition to their professional experience, Justin has also served as the President of the Atlanta Old White Rugby Football Club.

Overall, Justin Chappell has a diverse background in customer experience and success, with roles focused on building customer-centric cultures, driving customer value, and enhancing the overall customer journey.

Justin Chappell attended Bryant & Stratton College, where they completed an Associate's degree in Business. Justin completed their education at this institution in 2005.