Mphil Aila Collins

Aila Collins, MPhil, has a diverse work experience spanning several industries. Aila is currently working as a Senior Customer Success Manager at 6sense, where they partner with adoption and product consultants to onboard clients and ensure the successful implementation of 6sense products. Aila serves as the main point of contact for clients, providing training, strategic advice, and product expansion support.

Prior to joining 6sense, Aila worked as a Customer Success Manager at Experian, focusing on key clients in the public sector, healthcare, and education verticals. Aila'sgoal was to retain 90% of business from a portfolio of accounts. Aila successfully exceeded this target, achieving a 93.6% individual retention rate in FY21 and 95% in FY22. Aila also held a Junior Customer Success Manager role during their tenure at Experian.

Before transitioning to the technology sector, Aila co-owned and served as Sales Manager for Urban Native Organic & Wholefoods. Aila was responsible for managing sales and operations at the store. Prior to that, they worked as a Welfare Officer at the Cambridge University Graduate Union, providing support to students.

Aila's earliest work experience was as the Founder and Editor-in-Chief of The York Historian Magazine at the University of York. Aila successfully created and managed the magazine's website, supervised the Editor's Board, and edited the work of over 30 contributors.

Aila Collins, MPhil, has a strong educational background in history. Aila completed their Master's Degree in World History at the University of Cambridge from 2016 to 2017. Prior to that, they obtained their Bachelor's Degree in History from the University of York from 2013 to 2016. Aila also attended Woodhouse College, formerly known as Woodhouse Grammar School, from 2011 to 2013, where they completed their A Levels. Additionally, they have a certification in "The Fundamentals of Next-Gen Marketing" from 6sense, which they obtained in August 2022.