Brandon Tidd

Brandon Tidd has a diverse range of work experience starting from 2001 to the present. Brandon currently works as a Professional Services Consultant & Lead Zendesk Architect at 729 Solutions, where they configure software and solves client problems using Zendesk and other SaaS applications. Prior to this, Brandon was a Zendesk Administrator at Brandmuscle, maintaining the company's Zendesk instance and handling customer service requests. Brandon also worked as a Senior Sales Executive at YAC.so, where they worked with small business owners to activate digital products and improve communication with customers. Additionally, Brandon has experience as a Digital Sales Specialist at Northeast Ohio Media Group, an Account Executive at CBS Radio, a Sales Executive at ReachLocal, and an Advertising Manager at Patch. Brandon started their career as a Sales Manager / Operations Director at WKSR - Kent State University Student Radio Station. Overall, Brandon has a strong background in sales, advertising, and digital solutions.

Brandon Tidd completed their Bachelors of Science degree with a major in Radio and Television; Electronic Media Production at Kent State University from 2001 to 2005. In addition to their degree, they have obtained several certifications from Zendesk. Brandon became a Zendesk Customer Service Professional Certificate holder in February 2023, achieved the Zendesk Support Administrator Expert I certification in August 2021, and acquired the Zendesk Certified Support Administrator certification in August 2020.