Michael Shannon

Michael Shannon has a diverse work experience spanning both technical and customer support roles. Michael'smost recent position is as a Systems Lead, Support at 7shifts, where they manage a team and provides technical assistance. Prior to that, they were the Manager, Technical Specialists at the same company. At Vend by Lightspeed, Michael held various positions, including Quality Assurance Support Manager and Tier 2 Support Manager. Michael also worked as a Product Quality Analyst and a Product Specialist, where they handled escalations, conducted data analysis, and collaborated with engineering and product teams. Before entering the tech industry, Michael worked at Steve's Music Store as a Senior Sales Associate and a Digital Consultant/Sales Associate, where they provided customer support, designed audio rooms, and processed sales. Overall, Michael has a strong background in technical support, customer service, and team management.

From 2015 to 2016, Michael Shannon attended George Brown College where they studied Video Game Programming and Computer Programming, Video Games. No degree was specified.