Arlee T. has over two decades of experience in technical support and customer service within various organizations, currently serving as a Business Optimization Consultant at 8x8 since January 2012, where responsibilities include transferring industry knowledge to enterprise customers and providing technical support. Prior roles at 8x8 include managing a team of Enterprise Technical Support agents and acting as the Interim Support Team Supervisor. Arlee T. also held positions at Contactual, Chevron, Double A Computers, SBC Datacom, and IBM/Gap Inc., focusing on technical support and troubleshooting across multiple platforms. Arlee T. completed education at Wyotech-Laramie and holds Cisco Networking credentials.