Felipe Heidrich

Felipe Heidrich is a seasoned professional with extensive experience in customer service management, operational excellence, and quality assurance across various industries. Currently serving as Gerente de Ouvidoria at 99, Felipe is responsible for organizational structure, regulatory compliance, and team leadership. Previous roles include Customer Service Manager and Business Improvement Manager at a leading fintech, where significant achievements included project leadership that enhanced customer satisfaction and reduced costs. Felipe's background also encompasses a position as Latam Process Coordinator at Aon, an analyst role focused on digital transformation at Itaú Unibanco, and experience in quality assurance at Voith Hydro. Academic credentials include a Master's in Innovation Engineering and Management and degrees in Management Engineering and Science and Technology from Universidade Federal do ABC.