Richard Acheson

Richard Acheson is an experienced Workforce Management Planning and Analytics Director at A Place for Mom, where responsibilities include providing thought leadership in call center best practices, designing forecasting and staff planning models, and developing a high-performing team. Prior to this role, Richard served as Strategic Workforce Planning Manager at Geisinger, overseeing service levels and analytics for the Patient Contact Center, and was integral in managing a workforce management platform. Richard's experience at Asurion spans various leadership positions, including Senior Manager and Manager, with a focus on forecasting, analytics, and transitioning to cloud-based solutions. Earlier roles include Workforce Management Manager at OtterBox and various positions within Asurion and Sykes Enterprises. Richard holds a Bachelor of Science in Technology Management from Kansas State University.