Marina Ricardo

Marina Ricardo is an accomplished product and service design manager with extensive experience in enhancing user experiences and driving revenue growth. Currently serving as Product and Service Design Manager at Zé Delivery, Marina leads teams focused on optimizing customer value through strategic product offerings and convenience. Previous roles include Service Design Lead at Vrio Corp., where Marina created impactful customer journeys for SKY and DIRECTV, and CX, UX Research and Service Design Lead at SKY Brasil, managing digital experience initiatives. Marina's background includes positions at The Bakery Brasil, Veromobili, and MaricDesign, as well as expertise in innovation through Design Thinking at MJV Innovation. Educational credentials include a specialization in Furniture Design from Escola Panamericana de Arte e Design and a Bachelor's degree in Product Design from Instituto Federal de Santa Catarina.