Andre Wilson

Andre Wilson is an experienced Information Technology Specialist with a diverse background spanning over a decade in the technology sector. Currently serving at the Federal Law Enforcement Training Centers since December 2019, Andre specializes in end-user support, software applications, and infrastructure management, focusing on Virtual Desktop environment testing. Prior roles include IMAC Coordinator and Business Analyst at IBM, where responsibilities involved managing accounts, documentation, and remote support processes, as well as serving as a Technical Support Analyst handling customer issues efficiently. Andre also held the position of Lead Technical Support Analyst at CGS, overseeing system repairs and customer escalations. Earlier experience includes working as a Database Specialist at Grizzard Communications Group, where analytical skills were applied to manage call volume and staffing logistics. Education includes a Bachelor of Science in Information Technology from American InterContinental University.