Ahmed Helmy Khallaf

Ahmed Helmy Khallaf has a diverse work experience in various customer service and managerial roles. Ahmed is currently working as the Head of Customer Service & CX at Abdul Samad Al Qurashi, where they prepare the strategic plan for the customer service and CX department. Prior to this, they worked as a Customer Service Consultant at Kaneen, where they created a customer service strategy and defined employee responsibilities.

Before that, Ahmed worked at Salla E-Commerce Platform as the Assistant Director of Customer Experience, where they created a strategy to improve customer experience. Ahmed also served as the Assistant Director of Customer Care, leading and developing the customer service team.

In their earlier roles, Ahmed worked as a Customer Service Team Manager at Nobles, accomplishing call center objectives by selecting and training candidates. Ahmed also served as a Customer Service Team Lead at noon, managing daily performance and attendance of customer care agents.

Additionally, Ahmed gained experience in the food industry as a Customer Service Assist Team leader at Americana Foods - National Food Company, and as a Customer Service Representative, handling inbound calls. Ahmed also worked as a Sales Executive in the medical equipment industry at Al Khatwa Medical Company and Mahjob Company.

Ahmed started their career as a Restaurant Manager at Dawar Gowh Cafe & Restaurant.

Overall, Ahmed Helmy Khallaf has a strong background in customer service and has held various managerial positions throughout their career.

Ahmed Helmy Khallaf's education history begins in 2006 when they enrolled at Alexandria University. Ahmed pursued a Bachelor of Art degree in Philosophy and completed their studies in 2011.

In 2016, Khallaf obtained a certification for Best Performance from Americana Foods - National Food Company. Ahmed further enhanced their skills and knowledge by obtaining additional certifications in customer service and sales from the Human Resources Development Fund - HRDF - KSA in March 2020. These certifications include Professional Sales, Communicate Effectively with Customers, Customer Service - Know Your Customer, and Professional in Maintaining Customers.

Most recently, in 2021, Khallaf enrolled in Udacity for a Nanodegree program in Business Analytics, which they successfully completed in 2022.