Mahmoud Hanafy

Mahmoud Hanafy is an IT Supervisor at Abdullah Al-Othaim Markets since April 2021, with expertise in configuring and managing user accounts in Active Directory, installing and configuring Dynamics 365, SQL, and IIS, and creating training documentation for technical support teams. Previous experience includes roles as an IT Specialist, where responsibilities involved hardware and software installation, troubleshooting, and resolving issues with various systems, and as an Information Technology Help Desk member at Al-Safwa Foodstuff Factory. Additionally, experience as a Technical Support professional at Xceed involved first-level troubleshooting and customer support. Mahmoud holds a Bachelor’s Degree in Information Systems Management, completed between 2014 and 2018.