JOB TITLE: Security & Customer Service Officer
LOCATION: Gyle Shopping Centre
REPORTING TO: Operations Manager
RATE OF PAY: £12.72 per hour
SHIFT PATTERN: 4 on 4 off, 40 hours per week
JOB DESCRIPTION
Gyle Shiopping Centre is one of Edinburgh’s prestige retail outlets which benefits from easy commuting from Edinburgh city centre and surrounding areas, it offers free parking and discounted benefits from certain retailers, As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perkbox employee benefit scheme which includes discounted Evouchers for most retailers, including Gyms, holidays and car rentals to name a few, it also offers Employee assistance programme which bosts 24/7 365 independent support for all colleagues. This position is for a Security & Custopmer Service Officer working 45 hours per week, on a 5 over 7 shift pattern, with paid breaks at £10.40 per hour, we offer 28 days annual leave including public holidays.
Main Duties & Responsibilities:
- Dealing with customer complaints.
- Assisting all members of the public when requested.
- Attending first aid incidents.
- Fire/bomb evacuation.
- Assisting retailers in all matters relating to shoplifters.
- Policing the customer and staff car parks
- Dealing with lost/found children.
- Dealing with lost/found property.
- Assisting motorists within the car park (accidents, thefts etc.
- Fire testing of the retail unit’s fire alarm systems.
- Monitoring the Centre fire alarm panel.
- Monitoring the Centre CCTV system.
- Reporting defects/spillages within the Centre and collect litter where necessary.
- Signing in of all visitors to the Centre Management.
- Operating and monitoring the Centre intruder alarm system.
- Radio operation and maintenance.
- Control of all contractors ensuring compliance with Centre Operational Policy.
- Control and issue of all Centre keys maintaining accuracy of all logs.
- Opening and closing the Centre.
- Carry out bank escorts.
- Police Liaison on community and criminal matters.
- Enforce the strict no smoking policy.
- Implement all emergency procedures when required.
- Patrol the mall areas of the Centre to prevent crime and unruly behaviour.
- Customer Service Desk Duties e.g. hiring out equipment and issue Gyle Gift Cards.
- Carry out weekly check on retailer’s compliance to the Fire Precautions Act 1971.
- Carry out weekly checks on any unoccupied unit.
- Carry out daily, weekly & monthly health and safety checks in the workplace and report faults.
- Comply with all Health & Safety policies and procedures.
- Check fire escapes, fire extinguishers and emergency lighting in the common areas.
- Carry out a daily check on the Centre Customer Service Vehicles including valet service.
- Ensure that all customer facilities in the Centre are clean and serviceable.
- Carry out Control Room duties, answering telephones and personal enquiries at Reception.
Person Specification:
· Availability as and when required including evenings and weekends depending on shift patterns.
· Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.
· Have strong customer service skills.
· Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure.
· Maintain critical standards for professionalism, service, speed and quality assurance.
· Adhere with new policies and procedures to ensure that a respectful workplace exists.
Essential
· Sound communications skills.
· SIA License
· CCTV License (Preferred)
· First Aid Qualification.