Nicci Shanand

Nicci Shanand has a strong background in problem management and digital business management. Nicci began their career as a Lead Problem Manager at Gijima, where they managed various client accounts and led a team of problem managers. Nicci then joined Zurich Insurance as an Incident Problem Manager, where they developed and implemented new incident and problem management processes. Most recently, Nicci worked at Absa Group as a Vice President in Digital Business Management, where they were responsible for identifying and addressing technical risks and priorities. Overall, Nicci Shanand has a broad range of experience in managing technical issues and implementing IT processes.

Nicci Shanand has a diverse education history with a focus on leadership and management. Nicci has obtained a Certificate in Risk Management from Stellenbosch Business School, a Certificate in Root Cause Analysis Specialist from Professional Designations, and a Certificate in Developing Women in Leadership from the Graduate School of Business - University of Cape Town. Nicci also holds a Certificate in Strategic Leadership from GIBS Business School and a Certificate in Agile Leadership from Think Agile. Furthermore, they have earned a Certificate in Women in Leadership from Stellenbosch Business School. In addition to these certifications, Nicci Shanand has completed the Trailblazer Leadership Development Programme from ABSA and the Middle Management Development Programme from GIBS Business School, specializing in Management. Nicci has also completed the Middle Management Development Programme: Self-Mastery for 21st Century Leadership from Gijima and holds a COBIT Foundation Certificate in Governance from Pink Elephant. Nicci Shanand's education is further complemented by their ITIL v3 OSA Certificate in Process from Pink Elephant.