Mahmoud Taha

Mahmoud Taha is an experienced professional in customer service and operations management, currently serving as Contact Center Team Lead and Priority Banking Specialist at ADIB - Abu Dhabi Islamic Bank since January 2018. Previously, Mahmoud held the same position at ELABELZ.COM, where responsibilities included process monitoring, KPI achievement, and overseeing logistics with third-party companies. With a background in customer experience at citrussTV, quality control at Raya Holding, and asset management at Barclays, Mahmoud has developed expertise in complaint resolution, operational oversight, and team supervision. Mahmoud holds a Bachelor's degree in Business Administration and Management with a focus on marketing from the Arab Academy for Science, Technology and Maritime Transport.