Rhonda Joseph

Rhonda Joseph began their work experience in 2020 as a Community Habilitation Specialist and Direct Support Professional at YAI. In this role, they participated in the formation of Individualized Service Plans for assigned consumers, provided hands-on training, advocated for consumer growth and community integration, and maintained functional schedules. RHONDA worked in this position until September 2021.

In September 2021, Rhonda joined the Advance Care Alliance of New York as a Care Manager/QIDP. RHONDA'sresponsibilities include delivering person-centered care management services, conducting comprehensive assessments, identifying gaps in service provision, and making appropriate referrals. RHONDA currently holds this position.

Rhonda Joseph completed their education at the University of Guyana from 2007 to 2009, where they pursued a Bsc in Nursing. Additionally, they have obtained several certifications including "Verified International Academic Qualifications" from the World Education Services in June 2023. Moreover, they have acquired various customer service-related certifications from LinkedIn, such as "Build Your Skills In Customer Service," "Building Rapport with Customers," "Creating Positive Conversations with Challenging Customers," "Customer Service Foundations," "Customer Service: Call Control Strategies," "Customer Service: Handling Abusive Customers," "Customer Service: Problem Solving and Troubleshooting," and "De-Escalating Intense Situations". Furthermore, they have received certifications in leadership, public speaking, and Microsoft Office, including "Leadership Foundations (2013)", "Delivery Tips for Speaking in Public," "Speaking Confidently and Effectively," "Train the Trainer," and "Word Essential Training (Office 365/Microsoft 365)". Additionally, they have completed a certification in "Working with Upset Customers" from LinkedIn.