Giles Rafol

Giles Rafol has a diverse work experience in the field of information technology. Giles currently works for the Accreditation Council for Business Schools & Programs (ACBSP) as the Manager of Network & Computer Systems. In this role, they are responsible for selecting and implementing software and hardware solutions, managing domain registrations and web hosting, and leading the selection process for a replacement Customer Relationship Manager (CRM) software.

Prior to their current position, Giles worked as an Information Technology Field Technician at Converged Communications. In this role, they provided customer service and technical support for various clients, including small offices, medical practices, and schools. Giles helped users with their technology needs in both Apple OSX and Microsoft Windows environments, as well as Android and iOS mobile device environments.

Additionally, Giles has experience working as an IT Support Specialist at the Federal Reserve Bank of Kansas City. In this role, they assisted customers from across the Federal Reserve Bank System with their day-to-day technology issues via remote support or phone/email communication. Giles also recorded and categorized customer issues into tickets.

Earlier in their career, Giles worked for the Accreditation Council for Business Schools and Programs in several roles. As an IT Systems Administrator, they oversaw the organization's technology needs, made recommendations for IT best practices, and researched and purchased software and hardware. Giles also served as the New Media Manager, where they developed webpages and microsites using HTML/CSS and WordPress. Additionally, they worked as the Member Services Manager, responsible for managing the organization's website, coordinating email marketing campaigns, and assisting with various tasks related to events and member services.

In summary, Giles Rafol has a strong background in information technology, with experience in software and hardware management, technical support, website development, and event coordination.

Giles Rafol completed an Associate of Arts degree in General Studies at Metropolitan Community College-Penn Valley from 2006 to 2018. In 2010, they pursued a Bachelor's Degree in Psychology at the University of Missouri-Kansas City, but it remains incomplete as they left the program in 2011. Additionally, from 2008 to 2010, Giles was on hiatus from their studies at the University of Illinois Chicago, where they were working towards a BS in Computer Science.

In terms of certifications, Giles obtained Kappa Beta Delta certification from Kappa Beta Delta in March 2022.