Kevin Beck

Kevin Beck began their work experience in 2009 as a Team Manager at Alorica, where they provided inbound technical support for consumer electronics. Kevin utilized troubleshooting, problem-solving, critical thinking, customer service, coordinating skills, and complaint resolution in this role. Kevin then worked as a Business Support Specialist at Digis Broadband from September 2013 to August 2014, where they provided inbound technical support for broadband internet. In this position, they were responsible for troubleshooting, problem-solving, critical thinking, customer service, coordinating skills, complaint resolution, and dispatch of repair technicians. From August 2014 to May 2021, Kevin worked as a Software Quality Assurance Engineer at Demandware. In this role, they utilized software testing tools to test the software for validity of results, accuracy, reliability, and conformance to established quality standards. Kevin monitored program performance throughout the testing process and made improvements or modifications to the software as needed. From March 2018 to May 2021, Kevin served as a Network Operations Consultant at Salesforce, where they provided consulting services related to network operations. Kevin then joined Accela in May 2021 as a Technical Support Engineer, although no end date has been provided for this role.

Kevin Beck earned a Bachelor's degree in Psychology from the University of Phoenix, where they studied from 2010 to 2014.