Benjamin Trauner

East Coast Director of Tech Support at Access Softek

Benjamin Trauner has a diverse work experience spanning various industries. Benjamin started their career in 2009 as a Student Board Member at the Wyoming Council for International Visitors, where they worked with the U.S. State Department to promote global awareness and cultural understanding. Benjamin planned and led excursions for international visitors, managed the organization's social media presence, and organized events.

In 2008, Benjamin worked at Jackson Hole Cinemas as a Concession Seller and Theater Manager, where they handled customer service and assisted with theater operations.

From 2009 to 2013, Benjamin served as a Tennis Pro and managed the Pro Shop at Teton Pines Tennis Center.

In 2014, Benjamin worked as a Summer Associate at Jefferies, where they analyzed market trends and reported on current events. Benjamin also gained experience in the investment banking industry by shadowing various desks on the Sales and Trading side of the firm.

Starting in 2015, Benjamin joined Access Softek, initially as a Regional Technical Support Team Lead. In this role, they managed a team of 11 and provided support for the company's online and mobile banking products. Benjamin also oversaw team growth and handled client requests.

Benjamin then became the Technical Support Regional Director at Access Softek before taking on the role of East Coast Director of Tech Support in 2020. As part of the global Technical Support Team, they worked within an Agile and SAFe framework and managed 35 team members.

Overall, Benjamin Trauner has a well-rounded work experience with a strong focus on technical support and customer service roles, as well as exposure to finance and international relations.

Benjamin Trauner's education history begins in 2011 when they enrolled at Colgate University. Benjamin pursued a Bachelor's degree in Mathematical Economics Dual Major and Computer Science Minor, completing their studies in 2015. In 2021, they furthered their education by joining NYU Stern School of Business, where they are currently attending, focusing on an unspecified degree and field of study.

Links

Previous companies

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Timeline

  • East Coast Director of Tech Support

    February, 2020 - present

  • Technical Support Regional Director

    December, 2016

  • Regional Technical Support Team Lead

    September, 2015