Elisa Goodman

Elisa Goodman is currently a Quality Review Sr Analyst at Accredo by Evernorth, a position held since December 2009, where responsibilities include converting unstructured data into insights through speech analytics and supporting various improvement initiatives. With experience in Agile project management, Elisa has participated in IT Systems Quality Assurance Testing and ticket resolution, while also fulfilling roles such as Continuous Improvement Lead Analyst, monitoring Net Promoter Score data, and conducting performance quality checks. Previous experience includes supervising a Specialty Pharmacy Contact Center team, coaching up to 35 associates, and working in clinical settings as a Lab Tech Assistant and Phlebotomist. Elisa is pursuing a Bachelor of Applied Science in Informatics at Indiana University Indianapolis and holds an Associate of Science in Design Technology from Ivy Tech Community College.