Shahriar Faridi

Shahriar Faridi is an accomplished Workforce Management Supervisor at VOSKER, where responsibilities include developing and implementing workforce strategies, leading a team of Real-Time Analysts, and ensuring optimal staffing and performance. With extensive experience in customer service operations, Shahriar managed over 200 overseas agents as Offshore Department Manager, enhancing customer experiences through innovative strategies and productivity optimization. Previous roles include Technical Support Supervisor and Level 2 Representative, providing advanced technical support and customer service across various channels and technologies. Shahriar's educational background includes a Master of Engineering in Electrical and Computer Engineering from Concordia University and a Bachelor's Degree in Electrical and Electronics Engineering from American International University-Bangladesh.