Lilian Piva

Lilian Piva is an experienced professional specializing in customer success and management with a strong background in the technology sector. Currently serving as a Customer Success & Renewals Manager at Accruent since April 2022, Lilian previously worked at IBM in various roles, including Software as a Service Global Project Office Representative and Contact Center Team Lead. Lilian's extensive experience includes managing customer service teams at Lenovo and IBM, overseeing operational processes, and validating complex customer orders. Additionally, Lilian contributed to educational development as a teacher at Colégio Nini Mourão. Academically, Lilian holds a Licentiate in Translation and Interpretation from PUC Minas and has pursued postgraduate studies in Writing and Interpretation of Texts in Portuguese at Faculdade São Luis de Jaboticabal.