Doug Miracle

Doug Miracle has worked in a variety of roles since 1997. Their first role was as Director of Contact Center Operations and Strategy at Staples, where they were responsible for workforce planning, contact center technology/vendor relationships, quality & transactional reporting and technology enhancements designed to increase agent productivity and efficiency. Doug was also a core contributor to US-wide re-engineering of the Corporate Express’ customer experience, and was responsible for consolidating 28 call centers and more than 1,300 employees into a single, state-of-the-art center. In 2009, Doug moved to TeleTech, where they worked as Director, Operations Support. In 2012, they transitioned to eLoyalty as Principal, Cloud Solutions Engineering, and in 2013 they moved to Eventus Solutions Group as Director Cloud Operations Managed Services. In 2016, Doug began working at Aceyus as Director of Customer Success, where their goal is to help customers by empowering their contact centers with omnichannel analytics, dashboards and reporting. Prior to this, Doug was the owner and consultant at Miracle Media Interactive, where they designed, developed and implemented On-line and Computer Based Training systems.

Doug Miracle earned a Bachelor of Science in Business Technology Management from Regis University between 2010 and 2013. Their field of study was Business/Office Automation/Technology.