Joheb Shaikh

Customer Success Manager at Achilles Group Limited

Joheb Shaikh has a diverse work experience with a strong focus on customer service and account management. Joheb started their career at Netscribes, where they worked as a Research Associate, conducting primary and secondary research on companies in the MENA region. Joheb then moved on to become an Affiliate Manager, where they played a key role in generating revenue for the e-commerce client through market research and affiliate conversions. Joheb was later promoted to Complaints Manager, where they efficiently handled complaints and ensured timely resolutions.

After their tenure at Netscribes, Joheb joined Achilles Information Ltd as a Supplier Account Manager, responsible for onboarding suppliers and helping them achieve value from their subscriptions. Joheb consistently met sales targets and streamlined procurement processes for a leading Petrochemical company. Later, they took on the role of a Customer Success Manager, collaborating with key stakeholders to support Achilles customers and ensuring compliance. Joheb'sefforts resulted in one supplier winning a contract from a leading company. Joheb was recognized as the Best Performer and Highest Revenue Generator in 2017 at Achilles.

Joheb Shaikh attended VBM Model High School for an unknown period of time, where they completed their high school education. Afterward, they enrolled at Lala Lajpatrai College of Commerce And Economics from 2007 to 2012, where they obtained a Bachelor of Commerce (B. Com.) degree.

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Timeline

  • Customer Success Manager

    August, 2017 - present

  • Supplier Account Manager

    July, 2016