Leonardo Mendoza

Leonardo Mendoza has over 14 years of experience in IT support, currently serving as an IT Support Specialist at ACORD since April 2016 and previously as a Client Support Specialist at Lonza from February 2009 to March 2016. Key responsibilities include assisting local and remote staff with technical issues related to software, hardware, and network systems, managing a high volume of inbound support inquiries, and conducting problem analysis and solution research. Mendoza possesses expertise in troubleshooting Office 2010, utilizing Active Directory for user administration, and imaging, configuring, and deploying devices. Additionally, Mendoza provides TownHall Support for audio and video functionality using GlobalMeet software. Educational background includes training from Lincoln Tech between 2008 and 2009.