Marlon Gonzales

Marlon Gonzales is a seasoned professional in workforce management with extensive experience spanning over 15 years. Currently serving as a Senior Manager of Workforce Management at Acquire BPO since April 2024, Marlon previously held the position of Senior Manager of Global Workforce Management at ResultsCX from April 2022 to April 2024. Prior roles include Resource Planning Manager at TSA Group in Australia, where Marlon was responsible for forecasting and staffing coordination, as well as positions as a Forecast Analyst at STARTEK, WFM Executive at Firstsource, and WFM Specialist at TeleTech. Marlon's expertise includes production forecasting, workforce planning, and collaboration with management to align staffing with organizational goals.