Tori H.

Tori H. is a Senior Customer Success Manager at Acrolinx since May 2021, focusing on fostering relationships with customer stakeholders to drive product adoption and business value. Previously, Tori served as a Customer Success Manager and Team Lead for Organic Search at Be Found Online from October 2016 to May 2021, where responsibilities included mentorship, pre-sales support, and maintaining a 92% client retention rate. Tori's earlier roles include Senior SEO Account Manager and SEO Account Manager, where strategic project management and contract renewals were key responsibilities. Tori also has experience as an SEO Consultant at Logical Media Group and as a Communications and Social Media Coordinator at BIR Training Center, demonstrating proficiency in client communication and digital marketing strategies. Tori holds a Bachelor's Degree in English with a double minor in Creative and Professional Writing from Eastern Illinois University, complemented by education from Harlaxton College in England.