Mehmood Ali

Mehmood Ali is a seasoned professional with diverse experience in customer support, network security, and service delivery. Currently serving as a Service Delivery Officer for the ACT Government since May 2024, Mehmood Ali exemplifies ACTPS values while effectively monitoring and responding to service requests through the Service Now tool. Prior to this role, Mehmood Ali worked as a Customer Support Specialist at Telstra, focusing on building client relationships and resolving complaints efficiently. Additional experience includes roles as a Network Security Officer at PRC Technologies, Online Team Supervisor at Woolworths, and Customer Service Representative at EG Group. Mehmood Ali has also held technical positions as an NBN Assistant Technician at BSA Limited and a System Administrator at ForDial.com. Educational qualifications include a Master's in Technology from Federation University Australia and a Bachelor's in Technology from Jawaharlal Nehru Technological University, along with a professional year in IT Work Ethics from Indus Institute.