Rory Carstens

Rory Carstens is a seasoned professional with extensive experience in customer success management and project oversight across various sectors. Currently serving as a Senior Customer Success Manager at Act-On Software, Inc. since August 2019, Rory focuses on strategic advisory roles, customer success planning, and relationship management for high-value clients. Prior to this, Rory held roles such as Customer Success & Project Manager at EBITS LLP, managing global projects for aviation refueling systems, and Project Manager and Marketing Manager at Chocolate Finance, providing risk mitigation solutions in the fintech domain. Additional experiences include marketing and operational roles in firms like Sound and Image and TransactDirect. Rory holds a Diploma in Business and Personal/Financial Services Marketing Operations from IMM Graduate School and has completed various accreditations related to the automotive industry.