Autash Hernandez

Autash Hernandez is an accomplished Senior Customer Success Manager at Posit PBC, with extensive experience in driving customer engagement and retention across various roles. Previously, at Medallia, as a Strategic Client Success Manager and an Account Executive, Autash managed a diverse enterprise-level client portfolio, transforming underperforming accounts into high-value partnerships while navigating complex sales cycles. In earlier positions, Autash served as Director of Business Operations at CenTX Soff Cut Kings, focusing on strategic planning and operational management, and as an Account Manager at Aclate, revitalizing at-risk accounts. Autash's career also includes experience as a Financial Analyst at World Wide Technology and as an Executive Customer Service Manager at Sears Holdings Corporation, showcasing a strong ability to resolve complex customer issues and improve satisfaction. Additionally, early career expertise includes working as an Alternative Dispute Resolution Specialist at General Motors, specializing in negotiations related to BBB claims.