Abdulla al-Hennawy

Abdulla Al-hennawy has a diverse work experience spanning several companies and roles. Abdulla currently holds a position as a Senior Customer Success professional at ActiveCampaign since 2022. Prior to this, they worked as a Senior Customer Success Specialist at Wildbit from 2021-2022, where they were responsible for analyzing and troubleshooting complex enterprise software issues, as well as answering product-related questions and managing defects. Before that, Abdulla worked as a Software Support Engineer at Trilogy from 2020-2021, where they resolved SaaS software support incidents and addressed complex technical issues. Abdulla also has experience as a Program Manager at SYKES Egypt from 2018-2020, where they coached and managed teams to provide exceptional customer experience. Additionally, they served as an Account Supervisor and Technical Support L1 & L2 at SYKES Egypt, demonstrating their ability to lead and support technical teams. Earlier in their career, Abdulla worked as a Technical Sales Engineer at Computek International and as a Technical Support Specialist at Vodafone. Overall, Abdulla Al-hennawy has a strong background in customer success, software support, and technical leadership roles.

Abdulla Al-hennawy completed their Bachelor of Engineering degree in Electronics and Communications Engineering from Minufiya University, where they studied from 2008 to 2014. In addition to their formal education, they have obtained several certifications. These include Introduction to APIs from Coursera, which they obtained in February 2021, Introduction to Relational Database and SQL from Coursera, obtained in August 2020, Google IT Support Professional Certificate from Google, obtained in July 2020, Lean Six Sigma Black Belt (ICBB) certification from Quality America, Inc., obtained in April 2018. Lastly, they hold the Autodesk Certified Professional Revit MEP certification, although the month and year it was obtained are unknown.