Diego Wichinheski

Diego Wichinheski has work experience in various roles and companies. From August 2022 to the present, they have been working as a Customer Success Specialist at ActiveCampaign. In this role, they work closely with Success Managers and Sales VP to mitigate churn and increase retention targets. Diego also identifies opportunities to expand existing business and conducts strategic coaching initiatives to increase product adoption for existing accounts. Diego also handles escalated complaints from various channels to promote customer satisfaction.

Prior to this, from October 2021 to August 2022, Diego worked as a Billing Specialist at ActiveCampaign. In this role, they managed vendors, supervised team progress, and trained new team members in global initiatives to prevent churn. Diego also guided internal teams on best practices and assisted them with billing and contract issues.

From August 2020 to October 2021, Diego worked as a Product Specialist at ActiveCampaign.

Before joining ActiveCampaign, Diego had work experience at Walks as a Guest Experience Specialist- Level 3 from August 2018 to August 2020. In this role, they served as the Senior Point of Contact for the Notification Project, managing a team to proactively respond to unexpected changes to bookings.

From December 2016 to August 2018, Diego worked as a Supervisor on Duty at Press Up Entertainment Group.

Diego Wichinheski began their education journey in 2008 at the Universidade Federal de Santa Maria, where they pursued and successfully completed a Bachelor's Degree in Engineering. This degree was awarded at NFQ Level 8. After a few years, Diego decided to further enhance their skills and knowledge by enrolling at Griffith College Dublin in 2018. Diego completed a Diploma in Project Management, though specific details regarding the field of study are unavailable. Most recently, in 2020, Diego commenced studies at the National College of Ireland, where they pursued a Higher Diploma in Science in Data Analytics.