Gilda Iaccarino

Gilda Iaccarino has a diverse work experience that spans various industries and roles. Gilda started their career in 2011 as a Client Support Representative at the Consulate General of the Dominican Republic and the Republic of Sierra Leone, where they provided customer support and translated legal documents. Gilda then worked as a Business Development Associate at S.G.S. Società Gestioni Siderurgiche di Elio Pacifico & C. Sas, where they conducted negotiations and managed import/export operations.

In 2013, Gilda joined Mirante Turismo S.r.l. as a Business Development Representative, overseeing complex negotiations and managing transportation contracts. Gilda also handled operational support for payroll processes. Gilda then transitioned to Inlingua as a Client Support Specialist, where they engaged with private clients, managed corporate courses, and conducted negotiations for translation and release services.

Gilda joined Indeed.com in 2016 as a Content Support Associate on the EMEA Acquisition Team. Gilda focused on account management for the Italian and Spanish markets, onboarded new customers, and advised on pay-per-click advertising services. In 2018, they joined LinkedIn as a Sales Solutions Consultant, onboarding and supporting customers while acting as a product expert. Gilda also managed enterprise, strategic, and SMB accounts.

From 2019 to 2020, Gilda worked at ActiveCampaign as an Onboarding Specialist, setting up customers for success, educating them, and assisting with technical issues. Gilda then became a Senior Customer Onboarding Specialist - Success, EMEA, where they built healthy customer relationships, onboarded new enterprise customers, and achieved recognition as a Top Performer.

In 2022, Gilda transitioned to the role of Strategic Customer Success Manager at ActiveCampaign. Gilda is responsible for building and maintaining relationships with customers and internal partners, guiding customers on best practices, and using metrics to drive customer engagement and adoption.

Throughout their career, Gilda has consistently demonstrated a strong customer focus and expertise in account management, onboarding, and relationship building.

Gilda Iaccarino's education history is as follows:

- In 2003-2006, they obtained a Bachelor's Degree in "Comparative Languages and Cultures" from Università degli Studi di Napoli "L'Orientale" with a focus on Foreign Languages and Literatures.

- In 2006-2009, they pursued a Master's Degree in "Comparative Literatures and Cultures" from Università di Napoli L'Orientale, further specializing in Foreign Languages and Literatures.

- In 2010-2011, they pursued a Master II livello in Translation, Localization, CAT Tools, and Web Design from CCIAA Campania - Università degli Studi di Napoli "L'Orientale".

- In 2011, they completed Corsi di Russo Diplomatico, Corrispondenza Commerciale, Traduzione Letteraria from Lomonosov Moscow State University (MSU), focusing on Russian.

- In the same year, they also earned a certified Spanish language proficiency (DELE) from Instituto Cervantes, Napoli.

- Additionally, in 2011, they pursued a Master en Inglés y Español para Fines Específicos (Medical and Touristic English) from Universitat d'Alacant.

Gilda Iaccarino has also obtained several additional certifications. In April 2010, they obtained a certification in Remote assistance to companies such as Fendi, Coin, and Whirlpool for Hardware/Software Products from NCC Syneurope SpA. Since then, they have obtained various digital marketing and customer service certifications, including certifications in Being Strategic: Thinking and Acting with Impact from Udemy (February 2022), Certified Social & Community Specialist, Certified Analytics & Data Specialist, and Certified Optimization & Testing Specialist from DigitalMarketer (obtained in 2020), Credly Member (November 2019), Direct-Response Copywriting Specialist (November 2019), and certifications in Building Rapport with Customers, Email Marketing: Drip Campaigns, Marketing Foundations: Automation, Salesforce for Customer Service, Sales: Customer Success, and Delivering Bad News to a Customer from LinkedIn (obtained between 2018 and 2019).