Juliana Garcia Franco

Juliana Garcia Franco has a diverse work experience that spans multiple industries and roles. Juliana currently works as a Customer Success Manager LATAM at ActiveCampaign since November 2021. Prior to that, they were a Customer Success Manager at VTEX from December 2020 to November 2021.

Before their roles in customer success, Juliana held leadership positions at Data Freaks Lab and COSMETIKA SAS. At Data Freaks Lab, they were the Head of Ecommerce Lab from October 2019 to December 2020. In this role, they managed the Ecommerce department, tracked operations, managed a team of 15 people, and monitored KPIs, resulting in a 100% increase in income and an 80% retention rate for new clients.

At COSMETIKA SAS, they served as an Account Manager Ecommerce from August 2018 to December 2018. Juliana'sresponsibilities included managing corporate partners with monthly budgets exceeding $150,000,000 COP.

Juliana's work experience also includes significant contributions during their time at AIESEC Colombia, where they held various leadership roles. Juliana was the Vice President of National Alliance Development from January 2018 to June 2018, leading a team of five people and more than 20 volunteers across multiple cities. Juliana achieved a 30% improvement in team performance, increased sales with national allies, and managed a budget exceeding $1,900,000 COP. Additionally, they served as the Vice President of National Public Relations from August 2017 to January 2018, where they developed communication strategies, expanded the organization's impact nationally, and executed national events. Prior to these roles, they were the National Director of Business Development from June 2016 to January 2018, generating revenue of more than $150,000,000 COP and bringing in three new allies.

Overall, Juliana Garcia Franco has a strong background in customer success management, leadership, and business development across various industries.

Juliana Garcia Franco attended Universidad ICESI from 2012 to 2018, where they pursued a degree in International Marketing and Advertising. During their time at the university, they focused on specialized sales, trade promotion, and marketing activities.