Wendy Cooper

Wendy Cooper is an experienced customer success professional with a background in client empowerment and support. Currently serving as a Member of the Customer Success Collective since November 2023, Wendy aims to drive organizational alignment around customer success. In the role of Senior Customer Empowerment Representative at Acuity Insights since August 2021, Wendy has effectively supported medical school administrators with software solutions, contributed to high customer satisfaction scores, and led various team initiatives. Prior experience includes similar roles at One45 Software and SustaiNet Software International Inc., where Wendy excelled in customer support, training, and quality assurance. Wendy also operated as a self-employed Virtual Assistant from 2005 to 2010.