Andrea Freixa

Andrea Freixa is a seasoned professional in customer success and implementation management, currently serving as Senior Manager, Customer Success at Ada since March 2021, where responsibilities include coaching teams, managing client portfolios, and enhancing customer experiences through personalized AI solutions. Freixa has previously held roles such as Senior Customer Success Manager at PathFactory and Customer Success Manager at Instacart, focusing on client partnership and retention strategies. Earlier experience includes significant positions in implementation and customer service at Achievers, Hilton, and various travel-related roles. Freixa holds a Project Management Certification from the University of Adelaide and a degree in Tourism from Universidad Autónoma de Barcelona.