Don Cockcroft

Don Cockcroft currently serves as the Operations Manager F&B at Adapt IT (Pty) Ltd since December 2019, following a lengthy tenure at Micros South Africa (Pty) Ltd where positions included Micros POS Services Manager and various managerial roles in support services. Don has extensive experience in managing service-level agreements, handling high-level escalations, and leading support teams to enhance service standards and processes. Don's formal education includes a PMD in Business Management from GIBS Business School and certifications in ITIL Foundation and SOA. Proficient in various technical platforms, Don specializes in Micros Products and has a strong background in database management and support services.