Adapt IT Holdings Proprietary Limited
Don Cockcroft currently serves as the Operations Manager F&B at Adapt IT (Pty) Ltd since December 2019, following a lengthy tenure at Micros South Africa (Pty) Ltd where positions included Micros POS Services Manager and various managerial roles in support services. Don has extensive experience in managing service-level agreements, handling high-level escalations, and leading support teams to enhance service standards and processes. Don's formal education includes a PMD in Business Management from GIBS Business School and certifications in ITIL Foundation and SOA. Proficient in various technical platforms, Don specializes in Micros Products and has a strong background in database management and support services.
Adapt IT Holdings Proprietary Limited
Adapt IT Holdings Proprietary Limited (Adapt IT) is a South African company and a member of Volaris Group Inc. – a subsidiary of Constellation Software Inc. (CSI) a listed company on the Toronto Stock Exchange. Adapt IT is a Level 1 Broad-Based Black Economic Empowerment (B-BBEE) contributor that provides leading specialised software and digitally-led business solutions that assist clients across targeted industries to Achieve more by improving their customer experience, core business operations, business administration, enterprise resource planning and public service delivery. The organisation has deep sector knowledge and experience predominantly in the education, manufacturing, financial services, energy, enterprise performance management (EPM), telecommunications, consumer security and services, and hospitality industries including public sector. Adapt IT serves over 10 000 global customers, with headquarters in Johannesburg, South Africa, and regional offices in Durban and Cape Town. To service international customers, Adapt IT focuses on the Pan African market, through a presence in Mauritius, Botswana, Kenya and Nigeria, as well as on the Asia Pacific market, where the group has a presence in Australia, New Zealand and Singapore. Through its presence in Ireland, Adapt IT is able to service customers in Europe.