Monwaar C.

Monwaar C. is currently employed as a Service Desk Engineer at Addison Lee, where responsibilities include logging, updating, and resolving support calls in the ticketing system, as well as addressing 2nd line support incidents involving networking, VOIP phones, servers, workstations, printers, and mobile devices. Additionally, Monwaar C. works as a First Line Support professional at Real IT Labs, acting as the initial point of contact for IT and technical queries, utilizing Active Directory for user management, troubleshooting various technical issues, and processing support requests through an integrated ticketing system.